Frequently Asked Questions

How do I go about booking a walk or boarding service?

  • Please submit all walk requests with one week advance notice to Madeline@happydogstails.com with the subject line “appointment request” with the days and time of service you require.  In the event that you need services on short-notice you can text us directly at 929.240.1477. 
  • Boardings/Sleepovers should be booked at least one month in advance.  We are only able to board dogs are non-aggressive and have to date vaccines (proof will be required prior to drop off).  We are unable to board protection or guard dogs. 

What is your cancellation policy?

  • 24-hour cancellation notice is required for all walks
  • 7-day cancellation notice is required for boarding

Who will be walking my dog?

Happy Bark Tails is an owner operated company and either Madeline or Gabriel (co-owners) will be walking your dog. This way we can ensure that your pets get the best care possible at all times.

What time will Happy Bark & Tails arrive?

Happy Bark & Tails will arrive within a 2 hour window of your scheduled appointment.

 Will I receive updates about my pet?

Yes! You will receive a status update upon arrival and departure of the appointment with our furry clients via text message or e-mail.  This is where the Pawsome Pictures come into play!

How do I make payments for services?

Payments can be made by Cash or Check.  All checks should be made out to “Happy Bark & Tails”.  Payment is required at the beginning of each service.

Do you offer discounts?

Yes. We offer various levels of pricing based on frequency.

Is Happy Bark & Tails insured?

Yes.  We are insured through Pet Sitters Associates LLC.  

Does Happy Bark & Tails ever take time off?

Yes.  Our promise is to give our clients at least one month advance notice of the dates that we will not be operating.

Can Happy Bark & Tails provide references?

Yes.  References are available upon request and you can also look up out reviews on Yelp.com and Google.