Frequently Asked Questions
How do I go about booking a walk or boarding service?
- Please submit all walk requests with one week advance notice to Madeline@happydogstails.com with the subject line “appointment request” with the days and time of service you require. In the event that you need services on short-notice you can text us directly at 929.240.1477.
- Boardings/Sleepovers should be booked at least one month in advance. We are only able to board dogs are non-aggressive and have to date vaccines (proof will be required prior to drop off). We are unable to board protection or guard dogs.
What is your cancellation policy?
- 24-hour cancellation notice is required for all walks
- 7-day cancellation notice is required for boarding
Who will be walking my dog?
Happy Bark Tails is an owner operated company and either Madeline or Gabriel (co-owners) will be walking your dog. This way we can ensure that your pets get the best care possible at all times.
What time will Happy Bark & Tails arrive?
Happy Bark & Tails will arrive within a 2 hour window of your scheduled appointment.
Will I receive updates about my pet?
Yes! You will receive a status update upon arrival and departure of the appointment with our furry clients via text message or e-mail. This is where the Pawsome Pictures come into play!
How do I make payments for services?
Payments can be made by Cash or Check. All checks should be made out to “Happy Bark & Tails”. Payment is required at the beginning of each service.
Do you offer discounts?
Yes. We offer various levels of pricing based on frequency.
Is Happy Bark & Tails insured?
Yes. We are insured through Pet Sitters Associates LLC.
Does Happy Bark & Tails ever take time off?
Yes. Our promise is to give our clients at least one month advance notice of the dates that we will not be operating.